Refund & Cancellation Policy

This is a general starting template, not legal advice. Have a qualified lawyer review this before relying on it for a live store.

Order Cancellation

Orders can be cancelled free of charge any time before they've shipped. Contact us with your order number as soon as possible. Orders that have already shipped fall under our Returns & Exchanges policy instead.

Refund Eligibility

Refunds are issued in the following cases:

• Order cancelled before dispatch
• Approved return under our Returns & Exchanges policy
• Item lost in transit and confirmed unrecoverable by the courier
• Payment charged but order failed to confirm

Refund Timeline

Approved refunds are processed within 5–7 business days to your original payment method via Razorpay. Depending on your bank, it may take a few additional days for the amount to reflect in your account/statement.

Non-Refundable Cases

• Items returned without prior contact/approval
• Items showing signs of wear, washing, or damage caused after delivery
• Change-of-mind returns outside the 7-day return window

Need a Refund or Cancellation?

Reach out via Contact Us or email support@liftcultur.example with your order number, and we'll take it from there.